Choose language
USA
Choose different website
Current website:
USA
Website / Country
Languages
Social Media
Website / Country
Languages
Social Media

Data Protection Information of BayWa r.e. Power Solutions, Inc.

As of: August 2023

The following Privacy Policy discloses the information practices followed by BayWa r.e. Power Solutions, Inc. (referred to as “We” herein) with respect to your personal information gathered to help us assess your energy needs, and with respect to https://us.baywa-re.com (“the Website”) , including the type of information that we gather, the way we use information internally and our policy regarding sharing information with others. We have implemented these practices for the Website and dependent pages. We have instructed our website administrator to include information regarding these privacy practices on each location of the Website where personal information is collected.

Collection and Use of Personal Information

Personal information gathered on our public Website means any information that is related to an identified person or company, or that may be used to identify an individual or company, including, but not limited to: first and last name; email address; a home, postal or other physical address or other contact information; title, birth date, gender, occupation, industry, or personal interests; and other information necessary or useful to provide a product or service that you have requested.

For customers who request information from BayWa r.e. Power Solutions, Inc. regarding financing options offered by third parties, we may collect personal information from you or others on your behalf, on our credit evaluation request and other forms, including identifying information such as name, address, telephone number, date of birth, Social Security Number, Federal Tax ID, bank routing information, and credit related information such as your outstanding mortgages. We also may receive information about you from credit agencies such as credit history and capacity.

Protecting Personal Information

Personal information gathered about customers interested in purchasing or financing a solar panel system is only accessible by appropriate personnel who have a business need for the information. We provide training and communication programs to educate our personnel about the meaning and requirements of this privacy statement. We use systems, policies and procedures to maintain the accuracy of customer information and to protect it from loss, misuse, or alteration.

How We Use Personal Information

Personal information about our customers or former customers will only be disclosed as permitted or required by law. Information that has been collected is securely maintained in your file in our records. We use personal information to meet your requests for system financing, for system products and services, and to comply with legal requirements. In striving to serve you, we sometimes share customer information with others so they may help us by providing services to us or by providing services on our behalf or jointly with us to you. We do not sell personal information about you to unrelated companies for their independent use.

California User Privacy Rights

California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, write us at: BayWa r.e. Power Solutions, Inc.1101 National Drive, Suite B, Sacramento, CA 95834.

Domain Name and IP Address

We collect the domain names and IP addresses of our visitors for statistical purposes, in order to measure use, to improve the content or responsiveness of our site or to customize the content or layout of the site for the individual visitor. We do not disclose this information to third parties. We may also aggregate information relating to our visitors’ traffic patterns from the data that we collect and retain concerning the IP addresses and domain names of our visitors, and we may divulge such aggregate information about our users with third parties such as our business partners, distributors, and service and support providers.

You may visit our Website anonymously if you wish, by using appropriate software or web services available from or through third parties.

Log Files

We maintain a log file of all actions that are initiated or facilitated using our Website, to capture, record and store data concerning the transaction. Access to this data is restricted to those who administer our network and public Website, and to our legal counsel who may access this information in the event of a dispute, in response to legal process or law enforcement inquiries, abuse of our Website, or violation of our Terms of Use Policy.

E-mail Address

You should know that e-mail is not necessarily secure against all forms of interception. If your communication includes sensitive information about you and you would prefer not to transmit this information in this fashion, please contact us by mail or telephone rather than e-mail.

We collect only those e-mail addresses that are volunteered by the visitor, through e-mail messages addressed to our company or its employees, or through visitor responses via the “contact us” portion of the site, e-mail marketing destination web pages and public events.

We use the lists of e-mail addresses for marketing purposes and to inform those interested in our products about events, products, services or other items of interest. We may also use the lists of e-mail addresses volunteered by our visitors to register the visitor for an extranet account or to process orders for brochures and other written materials.

You may opt-out of receiving the promotional or marketing e-mails at any time by emailing us at info.powersolutionsus(at)baywa-re.com or by notifying us as a reply to any unwanted e-mail, or by writing to BayWa r.e. Power Solutions, Inc. 1101 National Drive, Suite B, Sacramento, CA 95834. Requests to unsubscribe from e-mails may take 10 business days to process.

Other Personal Information

We may use a mailing address or phone number that a visitor provides for a variety of BayWa r.e. Power Solutions, Inc. related reasons. We may send periodic mailings to visitors or make telephone calls to inform those visitors who have provided a mailing address or telephone number of new products, services or events.

If you do not wish to receive such calls or mailings, you may request to be removed from the contact list by contacting us at info.powersolutionsus(at)baywa-re.com or by telephone (916) 824 3008. Additionally you may make your request by writing to BayWa r.e. Power Solutions, Inc. 1101 National Drive, Suite B, Sacramento, CA 95834.

Personal Information is Not Released to Outside Parties

Any information that you provide to us via our Website will be used for our purposes only. Your information will not be shared with other individuals or other companies. However, in some instances we may need to provide your name and delivery address to third parties that we use for delivering specific products or services to you (such as support services, shipping or direct mail organizations). In such cases, your name and delivery address are never shared by these third parties. BayWa r.e. Power Solutions, Inc. may access your information in the event of a dispute, in response to legal process or law enforcement inquiries, abuse of our Website, or violation of our Terms of Use Policy.

Cookies

A cookie is an element of data that a Website can send to your browser, which may then be stored on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. The Website uses one type of cookie to maintain your login information for as long as you are using the site. No personal information is stored in this cookie and the cookie is deleted from your computer when you leave the Website. Our second cookie type just identifies you as you move throughout our site, providing faster, personalized access to view various site pages.

Data Security

We safeguard the security of the data you send us with certain physical, electronic, and managerial procedures. We have taken reasonable precautions to protect against misuse, theft, loss, unauthorized access, disclosure, alteration or destruction of your personal information. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. We suggest that you change your passwords often, that your passwords include a combination of letters and numbers, and that you make certain that you are using a secure browser. Products and services are available which can help give you privacy protection while navigating the Web.

Data Forwarding

We maintain your personal information on servers and computers located in the United States and operated under our direct supervision and control. We do not forward your personal information outside the United States.

Children’s Privacy

We do not structure our Website to attract children. Accordingly, we do not to intend to collect personal information from anyone whom we know to be under 13 years of age.

Third Party Sites

At times our Website may contain links to other sites. When you click on one of these links you are being transferred to a website operated by someone other than BayWa r.e. Power Solutions, Inc. and the operator of that website may have a different privacy policy. BayWa r.e. Power Solutions, Inc. does not share your personal information with these websites and is not responsible for their individual privacy practices. We encourage you to investigate the privacy policies of these operators.

Future Changes

By using our Website, you consent to the collection and use of your information as we have outlined in this Privacy Policy and to our Terms of Use Policy. We may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

Diagnosis, correction and optimisation with Sentry

a. The scope and purpose of processing

We use the Sentry service (provided by Functional Software, Inc., 1501 Mariposa St #408, San Francisco, CA 94107, USA) to improve the technical performance of our services on our website by monitoring system stability and identifying code errors. User data such as information about the device and error time is collected anonymously and is not linked with other data. The data collected will be deleted once the purpose has been achieved.

b. Type of data

In the event that errors are transmitted, the following data can be transmitted and processed:

  • IP address (only for the technical transmission of the error) 
  • Type / version of the browser 
  • Operating system / operating system version 
  • Stack trace of the error (where and how the error occurred) 
  • Potentially text from contact form (if there is an error on the contact form)

The software runs exclusively on self-hosted servers in Germany. The storage of users’ personal data is only carried out there. The data will not be passed on to third parties. BayWa r.e. does not evaluate any data for advertising purposes.

c. Legal basis for the processing of personal data

The legal basis for the processing of users’ personal data is Article 6 para. 1 lit. f of the GDPR (legitimate interest of the controller). It is in our legitimate interest to improve the technical performance of our services on our website by monitoring system stability and identifying code errors.

d. Length of storage period

The following personal data will be deleted immediately after transmission, as it is used only for transmission between the server and the client:

  • IP address

The following personal data will be stored for the above-mentioned purpose for 90 days and will then be permanently deleted:

  • Type / version of the browser 
  • Operating system / operating system version 
  • Stack trace of the error 
  • Text from the contact form

e. Option of making an objection

As your IP address is not recorded, we are no longer able to assign the stored data to you, and hence we generally store anonymous data. A right of revocation therefore only exists in individual cases where we have stored personal data in relation to the content of an incorrect contact form. To exercise your right to object, please contact: data-protection-officer(at)baywa-re.com.

Comments and Questions

We welcome comments and questions on this Privacy Policy. As stated above, we are dedicated to protecting your privacy, and we will make every reasonable effort to keep your information secure. Questions regarding our Privacy Policy should be directed via e-mail to at info.powersolutionsus(at)baywa-re.com or by telephone (916) 824 3008. Additionally you may make your request by writing to BayWa r.e. Power Solutions, Inc. at BayWa r.e. Power Solutions, Inc. 1101 National Drive, Suite B, Sacramento, CA 95834.

Back to top